Thank you for shopping at Riventa Inc! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.
1. Return Eligibility
We accept returns for items that are:
- Unworn, unwashed, and in resalable condition.
- In their original packaging, with all tags attached.
- Returned within 30 days from the date you received your order.
Items that are final sale (such as clearance items or personalized products) cannot be returned or exchanged.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at service@riventa-inc.top within 30 days of receiving your order. Please provide your order number and the item(s) you wish to return.
- Our team will provide you with a return authorization and instructions on how to send the items back.
- Pack the items securely in their original packaging (if possible) and include your return authorization slip.
3. Return Shipping Costs
The customer is responsible for the return shipping costs unless the item(s) are defective or incorrect. We recommend using a trackable shipping service to ensure that the return reaches us. Please note that original shipping charges are non-refundable.
4. Refunds
Once we receive your returned items, we will inspect them to ensure they meet the eligibility requirements. If the return is approved, your refund will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at service@riventa-inc.top. We will offer you a replacement or refund as appropriate.
7. Contact Us
If you have any questions regarding your return or need further assistance, please contact our customer service team at service@riventa-inc.top.